Some references do not include links, as they are either from paid subscriptions or books.

1. Boutin, C. (2024, April 30). 6 steps to build rapport with clients and become a trustworthy coach. Paperbell. https://paperbell.com/blog/building-rapport-with-clients/Links to an external site.
2. Butt, M. F. (2021). Approaches to building rapport with patients. Clinical Medicine, 21(6), e662–e663. https://doi.org/10.7861/clinmed.2021-0264Links to an external site.
3. Cascio, C. N., Tinney, F. J., Lieberman, M. D., Taylor, S. E., Strecher, V. J., & Falk, E. B. (2016). Self-affirmation activates brain systems associated with self-related processing and reward and is reinforced by future orientation. Social Cognitive and Affective Neuroscience, 11(4), 621–629. https://doi.org/10.1093/scan/nsv136Links to an external site.
4. Gallo, A. (2024, April 5). What is active listening? Harvard Business Review. https://hbr.org/2024/01/what-is-active-listeningLinks to an external site.
5. Hallowell, E. M. (2001). Connect: 12 vital ties that open your heart, lengthen your life, and deepen your soul. Simon and Schuster.
6. Harvard CDE Professional & Executive Development. (2019, August 26). How to improve your emotional intelligence. https://professional.dce.harvard.edu/blog/how-to-improve-your-emotional-intelligence/Links to an external site.
7. Keohane, J. (2023, September 13). Building rapport: 10 best ways to instantly build trust in sales. Yesware. https://www.yesware.com/blog/building-rapport/Links to an external site.
8. Lerner, S., & Jimenez, X. (2015). Empathic failures from the patient perspective: Validation in the acute setting. Journal of Patient Experience, 2(1), 29–31. https://doi.org/10.1177/237437431500200107Links to an external site.
9. Martino, J., Pegg, J., & Frates, E. P. (2015). The connection prescription: Using the power of social interactions and the deep desire for connectedness to empower health and wellness. American Journal of Lifestyle Medicine, 11(6), 466–475. https://doi.org/10.1177/1559827615608788Links to an external site.
10. Mehrabian, A. (1971). Silent messages. Wadsworth Publishing Company.
11. Persson, P. (2019, February 8). Can you re-establish rapport once you’ve lost it? Motive Management. https://motive.management/can-you-re-establish-rapport-once-youve-lost-it/Links to an external site.
12. Presence. (2022, August 23). Therapists: 5 easy & effective ways to build rapport with the client. https://presence.com/insights/5-ways-therapists-can-build-rapport-with-clients/ Links to an external site.